When we received orders returned to us with incorrect address, failed delivery attempts or refused by recipient (i.e. tax issue), we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or reship.
In case of reship
Registered Airmail: we will resend the products charging 15% of the product price/total order amount as shipping charge.
Expedited Shipping: we will resend the products charging 15% of the product price + expedited shipping cost (USD7.00 – USD25.00, for details please check here) as shipping charge.
Local Express Delivery: we will resend the products charging HKD25 per order as shipping charge.
In case of refund
A 25% restocking plus shipping fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.