We double-check all orders before we ship them, but if we still make a mistake and send you a wrong item, you can return it to us with the original delivery note and we will send the right one back to you. Please keep the return product in a re-saleable condition. Before sending, please contact COSME-DE.COM with your order number for the return order number and procedures.
If you prefer refund to exchanging of product, we will credit the product price to the account used for the original purchase. The cost of return shipping will be borne by the customer. Please contact COSME-DE.COM with the indication of preference for refund.